What To Bring Checklist
Insurance card
Photo ID
Any payment/co-payment that applies
Any forms requested
General Appointment Information
A parent or guardian is required to be present at the appointment of any minor patient (less than 18 years of age).
Call your insurance BEFORE your appointment:
Request to specifically speak with a representative regarding your “Mental Health benefits.”
Verify your visits and services will be covered by your plan (i.e. if seeking couples/family counseling, verify that it is a covered service).
You will be responsible for the balance of any services not covered by your insurance.
If you’re using an Employee Assistance Program, please be sure to provide us with the authorization number.
Payment is due before your session.
Forms & Paperwork
As a first time client, please complete our online form, located on the Client Portal. You should receive an invitation to create your account after you schedule your first appointment. If you have not received an invitation, please contact us at info@newnormalcc.com or (443) 883-3676.
You can also print and complete the forms here and bring them with you to your appointment.