Frequently Asked Questions

How soon are appointments available? +

Availability will vary depending on the provider. Emergency appointments are worked in as quickly as possible. If you feel it is a life threatening emergency call 911 or go to the closest E.R.

Will I receive a confirmation call or text? +

We have a system that sends reminder emails and texts before your appointment. Appoinment reminders are done as a courtesy only. Please be sure to take note of your appointment day/time when it is scheduled.

If I have questions about my bill, who do I call? +

It is your responsibility to contact your insurance provider. We encourage you to ask specifically about your mental health benefits.

Why should I get charged a No Show fee? +

When you schedule an appointment, we set your appointment time aside specifically for you. If you fail to cancel your appointment less than 24 hours in advance that is considered a No Show/Late Cancellation. If you don't cancel your appointment in a timely manner, it prevents another client from being seen.

Is New Normal Counseling Center open on weekends or holidays? +

The office is open on Saturdays, by appointment only. We are closed on all major holidays.

Does New Normal Counseling closed for bad weather? +

It depends on the severity of the weather. If we feel that the roads could endanger the safety of our clients or staff we will close the office. We will notify you by phone or email if we close the office.